Frequently Asked Questions about your Klean Kanteen Water Bottles, Insulated Tk Wides and lots more
2 Comments27 October 2019 | Admin
Frequently Asked Questions about your Klean Kanteen products:
Browse our wide range of Klean Kanteens here.
DO I HAVE RUST STAINS IN MY BOTTLE?
All Klean Kanteen products are made from 18/8 food-grade stainless steel which is safe, durable, and BPA-free. If your Kanteen appears to have rusted, it’s most likely a mark left behind from the electro- 11 polishing process, which smooths the surface of the metal, removes elemental iron from the surface of stainless-steel alloys, enhancing the chromium/nickel content. It forms a thin invisible layer called chromium oxide. This invisible layer covering the entire surface gives stainless steel its ability to resist stains and rust resulting in dramatically improved resistance to corrosion. Sometimes “free-iron.” left on the surface corrodes, but the good news is, with a little cleaning and care the chromium oxide layer is self-healing. To remove residue, soak your Kanteen overnight with hot water and baking soda or white vinegar. Follow the soak with a good scrub using a bottle brush or a scouring pad, combined with a wooden spoon or other kitchen utensil for leverage. Please give this suggestion a shot and let us know how the cleaning goes. Remember, scrubbing is key.
WHY IS MY INSULATED BOTTLE RATTLING?
If you hear a rattle in your Kanteen, it can be one of two things: either the weld (or a piece of it) that retains the integrity of the vacuum space has become dislodged and is now rattling in the space between the double wall insulation, or a small piece of metal called the "getter" has broken free and is now moving about freely at the base of your Kanteen. You can continue to use your bottle normally, it is still completely safe.
Currently we manufacture in China, in the cities of Dongguan (Guangdong Province), Yongkang, and Pinghu (Zhejiang Province). Over the years, Klean has researched opportunities to manufacture domestically, but unfortunately due to the cost of steel and production domestically, we would not be able to offer a competitive price point to consumers. As a result, we wouldn't be able to fulfill our mission of providing accessible, reusable solutions to single use waste.
Stainless steel is an iron-containing alloy made from some of the basic elements found on earth: iron ore, chromium, silicon, nickel, carbon, nitrogen and manganese. The properties of the final metal change depending on varying amounts of these elements. There are over 150 grades of stainless steel, of which 15 are most commonly used. (https://en.wikipedia.org/wiki/Stainless_steel)
With normal wear and tear and daily use, paint can chip as a result of abrasion, scratching and impact (i.e. bottles falling out of a bag, etc.) The paint Klean uses is an acrylic-based that is lead free, BPA-free and free from toxic chemicals. We rely on an extensive restricted substances list (RSL) and 3rd party lab testing to evaluate whether to consider specific colors, and will not offer those colors if they involve a chemical of concern
We're sorry to hear that there is a challenge with your Klean Kanteen. It sounds like your Kanteen had a weld that was not properly fused and we will certainly replace it for you.
We take quality seriously and all of our products carry our Strong as Steel™ guarantee. With that said, sometimes during the manufacturing process small air bubbles can become trapped in the steel resulting in a pinhole leak. Check out our Returns & Exchanges page here and follow the instructions for a replacement: http://www.kleankanteen.com/pages/return-exchange .
To make an Insulated Klean Kanteen, we first construct an inner and outer bottle, which are sealed together and welded shut to be completely air-tight. Then the bottle is connected to a high-power vacuum pump which removes all the air from the gap in between the inner and outer bottle. Since there's nothing to conduct heat across the gap, vacuum insulation is more effective than foam or other common insulating materials like Styrofoam, a derivative of plastic. Vacuum insulation works so well, it is the technology of choice for cryogenic storage tanks and other high-performance insulating vessels. Our vacuum insulated bottle can keep your beverages hot or cold for hours and hours. For more information on our vacuum insulated products, visit http://www.kleankanteen.com/collections/insulated-bottles .
Klean Kanteen products are made from durable 18/8 stainless steel. The stainless steel that we use to manufacture our products is the same grade that is used most commonly in the food, beer and wine industries because it is easy to clean, durable, and does not impart flavors or leach chemicals into the beverage contents.
We recently updated our Insulated Food Canister Caps to support better insulation and heat retention. In order to meet the rigorous performance product standards we set forth, we made a decision to move to a BPA-free Polypropylene #5 inner to the cap instead of an all stainless cap. To create sustainable insulation (rather than using Styrofoam), we chose a corrugated, recycled cardboard in the lid, along with durable double-wall construction in the canister wall. Our Insulated Canisters keep contents hot from 5-8 hours, depending on the size, and cold 5-8 hours.
MY KANTEEN FROZE AND NOW THE BOTTOM IS BULGING OUT. IS THERE ANY WAY TO FIX IT?
Freezing your Klean Kanteen voids Klean's Strong as Steel™ guarantee because the expansion of the water can put so much force on the steel that it causes it to bulge or even split at the weld. Sometimes nothing at all happens. It depends on whether the cap was on and how much liquid was in the Kanteen.
CAN I PUT MY KLEAN KANTEEN IN THE FREEZER?
No. The force of liquids expanding as they freeze can cause your Klean Kanteen to become deformed and can also break the weld that holds the bottle together, so we strongly advise against it. Freezing any Klean Kanteen (Classic, Wide or Insulated) will void the Strong as Steel™ guarantee against manufacturer defects.
I DROPPED MY KLEAN KANTEEN AND DENTED IT. IS THERE ANY WAY TO GET THE DENTS OUT?
Klean Kanteen products are made of durable 18/8 stainless steel. Unfortunately, they can dent when dropped. Our Strong as Steel™ guarantee covers manufacturer's defects only, not damage caused by using or dropping your bottle.
THERE ARE SO MANY REUSABLE BOTTLES TO CHOOSE FROM. WHY SHOULD I BUY A KLEAN KANTEEN?
In one year, Americans use 58 billion to-go cups and 35 billion plastic water bottles. Klean makes solutions.
WHICH IS BETTER, STAINLESS OR ALUMINUM?
We work hard to design functional, safe, versatile products that last a lifetime. All of our products are made from food-safe, BPA-free, 18/8 stainless steel which is nontoxic and doesn't impart or retain flavors. We also design all Klean products with rounded corners that are easy to clean and won't trap gunk or particles.
Aluminum bottles require an inner liner to protect the metal from leaching into the contents. If aluminum comes in direct contact with food or beverages, it would make the contents unsafe to consume. The most common materials used to line aluminum bottles include plastic resins or baked-on epoxy, both of which have been known to leach BPA and other harmful chemicals or can get scratched, exposing the aluminum underneath. Ceramic is another material used to line aluminum bottles, but it's more rigid and can crack. These liners can also retain flavors, which can impart funky tastes, residual and off-flavors. We believe that stainless steel is the most healthy, safe and durable material for our products, and versatile for a lifetime of adventures.
DO KLEAN KANTEENS HAVE BPA?
No. Klean Kanteen was created in 2004 as a safe and healthy solution to plastic water bottles and all Klean products are BPA-free. Klean is rooted in health and wellness, and has been from the beginning.
DO KLEAN KANTEENS HAVE A LINER?
No. All Klean Kanteen products are made from high quality, 18/8, food-grade stainless steel. Stainless steel is naturally free of BPA and other harmful substances.
WHY DO KLEAN KANTEEN CAPS HAVE PLASTIC AT ALL?
We're proud to offer a range of premium, all stainless cap options for our Classic line including the Stainless Unibody Bamboo Cap and our Stainless Loop Cap.
ARE THE POLYPROPYLENE (PP#5) CAPS SAFE?
Klean Kanteen uses polypropylene (PP#5) because it contains no Bisphenol A (BPA), a chemical that leaches from some kinds of plastic and has been linked to various diseases including cancer. Polypropylene has no known leaching characteristics and is softer than other types of plastic. BPA exhibits hormone-like properties that raise concern about its suitability in some consumer products and food containers. Since 2008, several governments have investigated its safety, which prompted some retailers to withdraw polycarbonate products. The FDA has ended its authorization of the use of BPA in baby bottles and infant formula packaging, based on market abandonment, not safety. The European Union and Canada have banned BPA use in baby bottles.*Source: https://en.wikipedia.org/wiki/Bisphenol_A
WHAT IS STAINLESS STEEL AND WHAT DOES 18/8 STAND FOR?
Stainless steel is an iron-containing alloy made from some of the basic elements found on earth: iron ore, chromium, silicon, nickel, carbon, nitrogen and manganese. The properties of the final metal change depending on varying amounts of these elements. There are over 150 grades of stainless steel, of which 15 are most commonly used.
WHAT IS NICKEL AND HOW CAN IT AFFECT MY HEALTH?
Nickel is a naturally abundant element found in the earth's crust, soil and ocean floor. It is generally resistant to corrosion and is therefore used to make metal alloys such as stainless steel. Approximately 10-15% of the population is sensitive to nickel, but the health effects of nickel are highly dependent on the manner and degree of exposure. The stainless steel used to make Klean Kanteens has a low nickel content and is the preferred material used by the food, beer and wine industries.
DO KLEAN KANTEENS HAVE HEXAVALENT CHROMIUM, AND COULD I BE EXPOSED TO IT BY DRINKING FROM A KLEAN KANTEEN?
Access to safe, clean drinking water is one of the most important issues to Klean. We believe that water should be free and accessible to all – period. Because of that, we are actively working on with our non-profit partners like the Environmental Working Group on education, awareness and advocacy around this important issue.
DOES THE PAINT ON A KLEAN KANTEEN CONTAIN LEAD?
No way. All Klean Kanteen painted products are nontoxic, safe and durable. We review and test paints annually and exclusively use an acrylic paint that contains no toxins or lead. We test the paint regularly. Klean quality standards can be provided upon request.
MY CHILD CHEWED ON A KLEAN KANTEEN AND MIGHT HAVE EATEN SOME PAINT. SHOULD I BE CONCERNED?
The paint on Klean Kanteen bottles is a nontoxic acrylic that is free of BPA, lead and toxic chemicals. We recommend the Brushed Stainless finish for small children who like to chew on things.
HOW MUCH DOES A KANTEEN WEIGH?
It depends on the product. We've tested various wall thicknesses and struck a confident balance between durability and weight. The stainless steel walls in our bottles are significantly thicker than other bottles on the market. They don't dent or bend easily, and Klean products are still lightweight and easy to carry. Please check out our product pages for weights and dimensions and more detailed information.
CAN I FILL A KLEAN KANTEEN WITH ACIDIC BEVERAGES SUCH AS APPLE JUICE OR ORANGE JUICE?
Yes. Acidic beverages will not corrode or damage the high-quality stainless steel.
CAN I USE A KLEAN KANTEEN FOR MILK, BREAST MILK OR FORMULA?
Absolutely. Your Klean Kanteen is food-grade stainless steel, which is safe and will not retain or impart flavors. Klean also offers a stainless steel Baby Bottle designed for relaxed feedings, please visit our Kid Kanteen® collection here http://www.kleankanteen.com/collections/kid-kanteen.
CAN I USE A KLEAN KANTEEN FOR CARRYING ALCOHOL?
Yes. Our 27oz/800ml Classic is capable of holding a bottle of wine. Many of our friends and family use the 12oz Classic to carry spirits and the 64oz Wide as a Growler to transport a half gallon of beer. Speaking of beer, the 16oz Steel Pint Cup was designed to displace single-use beer and wine cups. All our products are made of 18/8 food-grade stainless steel.
DO KLEAN KANTEENS SWEAT?
Our Insulated bottles are made using durable, double-wall construction and vacuum insulation, which is both long-lasting and sustainable. Because they're insulated, these bottles will NOT show condensation build-up on the exterior of the bottle, regardless of what's inside them or the temperature outside.
CAN I PUT HOT LIQUIDS IN MY KLEAN KANTEEN OR USE IT LIKE A THERMOS?
If you have a vacuum insulated Kanteen, absolutely! Our high-performance, double-wall, vacuum insulated bottles are designed to function as a thermos, a to-go mug and food storage container and, will keep contents hot up to 30 hours, or iced up to 120, depending on the bottle size. With that said, we prefer and recommend short term usage, i.e. no more than 24 hours whenever possible to preserve the integrity of the liquid or food stored.
CAN I PUT MY KLEAN KANTEEN ON A STOVE?
In a pinch, single-wall Classic and single-wall Wide bottles (with the Brushed Stainless finish) can be placed on a fire or a stove as long as you take the cap off. Do not do this with a painted bottle, it will damage the paint.
HOW DO I CLEAN MY KLEAN KANTEEN AND MY CAPS?
Classic and Wide bottles (in Brushed Stainless finish) are dishwasher safe. We recommend handwashing all painted Kanteens and all Insulated styles.
I CAN'T GET THE SMELL/TASTE OF COFFEE (OR SOMETHING ELSE) OUT OF MY KANTEEN. HELP!
Your Klean Kanteen is made from 18/8 food grade stainless steel that will not retain flavors or odors. If you've already given it a good scrub with a bottle brush and warm soap water, try mixing a quarter cup of vinegar and 3-4 tablespoons of baking soda in warm water and let it soak in your Kanteen overnight.
MY KANTEEN HAS TEA STAINS INSIDE THAT I CAN'T GET OUT.
No problem. Stainless steel is easy to clean. Start by making a paste using a little bit of vinegar and baking soda and give it a good scrub. The baking soda is an all-natural abrasive that will help get the stains out. You can also soak it overnight in a mixture of about a quarter cup of vinegar and 3-4 tablespoons of baking soda. Visit our Care & Use page for more information http://www.kleankanteen.com/pages/care-use.
ARE YOUR CAPS INTERCHANGEABLE?
The mission behind all of our accessories is simple: to help Klean products perform at their best and have long, versatile lives. Our interchangeable lids easily transition from morning coffee to afternoon smoothies, water or beer on draught. Versatility in design means that you can buy fewer bottles, which is better for your wallet and the planet.
MY SPORT CAP BROKE. WILL YOU REPLACE IT?
Absolutely. All Klean Kanteens, caps and lids carry our Strong As Steel™ guarantee. Please return the product to us, along with your return address and we'll replace them free of charge. If you have questions or comments, email them to firstname.lastname@example.org.
MY CAFÉ CAP LEAKS. WILL YOU REPLACE IT?
The new Klean Café Cap 2.0is guaranteed to be leakproof! Our previous 1.0 version is not. Other Klean leakproof cap options are our Loop Cap and Wide Loop Cap. For more information on our warranty program and exchanges, please check out http://www.kleankanteen.com/pages/warranty.
MY CAP APPEARS TO BE LEAKING, IS MY O-RING OR GASKET MISSING OR GOING BAD?
Over time, the silicone gaskets and o-rings on our caps may fail or become loose, causing the seal around your cap to fail or leak. Our Maintenance Kits include o-rings, gaskets and gaskets tools—a no-fuss fix that extends the life of your bottle so it's running as long as you are. See Maintenance Kits here: https://www.kleankanteen.com/collections/maintenance-kits
HOW DO I FIX A LEAKY SIPPY?
The silicone valves in Kid Kanteen Sippy caps can loosen with time, which allows liquid to escape. To fix this, pull the valve out, clean it with warm, soapy water, then pop it back in to the mounting position. You might also need to replace the silicone ring on the outside of your cap. Check out our Classic Cap Maintenance Kit, available online at kleankanteen.com. If you still have issues or questions, please feel free to send us an email: email@example.com.
You can browse our wide range of Klean Kanteens here.