Ireland deliveries:
Free delivery on orders over €75!
We use GLS Couriers who usually provide next day courier delivery from Monday to Friday. Delays can sometimes occur beyond our control so we advise you to always include postcode if you live in a rural area and always return missed calls if you are out and about on the day of delivery. Usually the driver can leave the order with a neighbour or behind the fence etc on your instructions. Delivery cost is €4.50 nationwide for up to 20kgs. You can check your parcel through your unique tracking number anytime at: GLS Track & Trace.
Midday is our cut off for next day delivery but sometimes we can still include your order after this time.
You can also choose to have your order delivered by An Post Parcel Post for €5.95 up to 10kg (the advantage of this is it can be left at the local sorting office for you to pick up at your convenience if you know you aren't going to be home for your delivery) or regular post for small items.
UK and Europe deliveries:
Shipping to the UK and Europe costs from €7.50 and takes 2+ days depending on your location - we ship through GLS/Parcelforce
Worldwide deliveries:
We use An Post Registered Post to ship around the world. Prices vary depending on weight and can be calculated from your shopping basket. Prices start from €8.80. Orders are usually delivered within 5-10 working days. Cocoonababy nests cost €44 to ship by registered post.
Returns Policy:
You may return new, unopened items within 14 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply send us an email telling us what the item is and why you wish to return it. We will then email you instructions on how to return it to us to get your refund. Alternatively call us on +353 1 839 7637.
